NDIS Forms & Invoicing
Get reimbursed for NDIS expenses, or follow up on a provider invoice. Pick what you need below.
Who are you?
Pick the option that best describes you and we'll show you the right form.
Choose your path
Reimbursement Form
Use this when you've paid for an NDIS support out of pocket and have a receipt or tax invoice.
What you'll need
Your receipt or tax invoice, the date of the support, and your bank details for the refund.
Need help with something else?
Approving invoices, Careview, or anything NDIS-related — we can help.
Download our invoice template
A fillable Microsoft Word template that includes every detail we need to process your invoice quickly and correctly.
Once completed, send your invoice as a PDF attachment to keras.planmanagement@outlook.com. Invoices sent in any other format will not be processed.
Get paid faster
A short guide to how invoices flow through us — and what helps yours move quickly.
PDF attachments only
Invoices must be sent as a PDF
Invoices sent in any other format — Word, Excel, images, or links — will not be processed and will be returned to you for resubmission as a PDF.
1. You submit
Send a compliant PDF invoice with all required details. Non-PDF invoices are not processed.
2. NDIA releases funds
The NDIA reviews and releases the funds — this is outside our control.
3. We pay you
Once funds clear, Kera's Plan Management pays you as quickly as possible.
What we need from you
Five things on every invoice — that's it.
- Send all invoices as a PDF attachment — other formats will not be processed
- Ensure your ABN is active and included on your invoice
- Ensure your bank details are correct and clearly listed
- Ensure your contact email is included
- Include three identifiers for the participant on the invoice
Hold off on reminders for 14 days
Please don't resend invoices or send reminder/overdue notices within 14 calendar days of submitting them.
Invoicing kilometres? Use the right rate
$1/km is incorrect and may trigger non-compliant audits. The NDIS doesn't set the rate — use the Government approved rate.
Payment timeframe
Up to
21
business days
(approx. 30 calendar days)
Payment is made within up to 21 business days
Plan Managers don't hold or advance NDIS funds. The NDIA controls when funds are released, and claims may be reviewed by the NDIS Payment Integrity Team for up to 10 business days without notice. Once funds clear, we pay you as quickly as possible.
Questions about invoicing?
We're here to help — pick the right inbox so we can get back to you faster.